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At ifcg.com, the privacy and use of personal information is a matter of concern to us. As a provider of financial services, we must collect and use personal information as a fundamental part of our day-to-day operations. We do this to evaluate insurance and other financial needs of our clients and to determine which financial products will meet those needs, to evaluate insurance risks being undertaken and claims submitted and to administer properly the financial products and services we offer. Furthermore, as an employer, ifcg.com is concerned about the personal information of employees and representatives. Therefore ifcg.com abides by the following principles which are intended to:

  • minimize intrusiveness
  • maximize fairness in our use of personal information
  • protect the privacy and confidentiality of personal information in our care

OUR POSITION ON PRIVACY

1. Only proper and legitimate means will be employed to collect personal information

We will only collect information which is pertinent to the effective conduct of the Company's business. Whenever practical, such information will be collected directly from the individual concerned. In some cases we will ask an independent source to verify and supplement personal information.

2. Our use of personal information will be consistent with this policy, our contractual obligations and the law

In the ordinary course of business we maintain a file for every type of product or service we contract to provide, as well as for each employee and producer. When we collect personal information and open a file, we will communicate the object of the file created to the individual concerned, as well as the purposes for which the personal information is being collected. Personal information will not be used by ifcg.com employees and representatives for purposes other than in the performance of their duties, unless the individual has been advised of or previously consented to such use. We will only use personal information in accordance with this policy, our contractual rights and obligations and the law.

3. We will endeavour to ensure that personal information collected and used is accurate and timely

All decisions involving personal information should be based on accurate and timely information. We will do our best to base our decisions on accurate information; however, we rely on individuals to disclose all material information and to inform us of any changes. Individuals have the right to access their personal information maintained in a file and, if needed, they also have the right to request that any inaccurate information be corrected. When collecting personal information and opening a file on an individual, the individual will be advised of the process for access and correction.

4. Personal information will be made available only to authorized persons

On request, with satisfactory identification and proof of entitlement, access to personal information maintained on file will be provided. Personal information will only be accessible to ifcg.com employees and representatives who require access in the performance of their duties and to any person granted access by the individual, and to those otherwise authorized by law. Generally, we will provide access to medical information only through a health care professional.

5. Personal information will be protected by appropriate safeguards

Each ifcg.com employee and representative must abide by our commitment to privacy in the handling of personal information of our clients and that of employees and agents with whom they work. In providing information to organizations or individuals acting on our behalf, we will require such organizations or individuals to abide by our privacy policy. Disclosure of personal information will always be restricted to those with a right to the information. Personal information will be protected from unwarranted intrusion or release by ensuring that appropriate information security safeguards are in effect.

6. Using personal information within the ifcg.com

ifcg.com is a company providing a variety of financial products and services. Personal information may be used from time to time to provide individuals with information on products and services we think may be of interest and value to them. If you do not want us to use your e-mail address for this purpose, please ensure that this is reflected in your online request for insurance. If your request indicates that you do not wish to receive information about other products and services, the only communications you will receive from us by e-mail will be those that are necessary or appropriate to the fulfillment of our obligations.

7. Handling of questions

Questions with respect to the privacy of personal information or the process for access and correction of personal information should be directed to:

maravena@ifcg.com
Privacy Officer
1700 Langstaff Road, Suite 1001
Concord, Ontario
L4K 3S3